Frequently Asked Questions
General FAQ
How do I buy a Palmer System?
You can purchase our products directly through our team by getting a quote online, contacting sales, or by visiting your local kitchen and bath dealer. Use our dealer locator tool to find our nearest dealer partner.
How do I clean and maintain my Palmer System?
To ensure our finishes age gracefully, never use harsh chemical cleaners or abrasive materials, as they may permanently damage your finish. Refer to our care and cleaning instructions for guidance on maintaining and cleaning your Palmer system.
Who can help me with my order?
By calling our main phone number during work hours, you will be connected to our amazing customer service team. They can also be reached by email at cs@palmerindustries.com. If you already have an order in progress or are looking to do a more custom job, our team will connect you with the appropriate project manager.
What is the Palmer return policy?
Due to the custom, made-to-measure nature of our products, we ask that any claims for damage, shortages, or incorrect items be reported to Palmer within 10 days of delivery. Please carefully review and confirm all washstand specifications and dimensions prior to installation. Palmer cannot be responsible for labor costs associated with the replacement of incorrectly ordered or specified products.
All Palmer products are fabricated specifically for each project and are made to order. For this reason, orders cannot be returned or canceled once production has begun. Drawing and design services are also custom in nature and are therefore non-cancelable and non-refundable.
Do you offer Installation Services?
No, Palmer does not provide installation services. We recommend coordinating installation with your contractor or builder. If questions arise during installation, our team is available to support your contractor by phone. Installation instructions are included with your product, and additional copies can be provided by our customer service team or accessed on our website if needed.
Where can I find Installation Instructions?
The installation instructions are included in the box with the product and can also be found on our website. Look for them on the product pages and in the Resource Library.
Where can I order samples of your finishes?
You can create an online order our Finish Sample Chips here
What are Palmer products made of?
Our products are fabricated from solid brass. We offer a wide range of finish options, including polished chrome, nickel, and PVD finishes, all applied to our solid brass base material.
For select custom projects, satin stainless steel tubing may be available upon request, though it is not part of our standard offering. If you have a custom material inquiry, our sales team would be happy to discuss feasibility and options.
Do you provide rush services?
Our products are fabricated from solid brass. We offer a wide range of finish options, including polished chrome, nickel, and PVD finishes, all applied to our solid brass base material.
For select custom projects, satin stainless steel tubing may be available upon request, though it is not part of our standard offering. If you have a custom material inquiry, our sales team would be happy to discuss feasibility and options.
Sink Leg Questions
Can you provide any plumbing?
While we do not provide any plumbing components, our customer service team can provide recommendations for brands that closely match our finishes.
Can I add accessories to my unit after its been installed? Toilet Paper holder, Towel shelf, etc?
In most cases, adding accessories after an order is installed will require disassembly of the unit. Reach out to our team with your questions, and we will provide guidance on the best practices for adding Palmer Accessories to your unit.
Does Palmer supply washstands for Stone Forest tops?
Yes, we have designed several washstands specifically to accommodate the dimensions of select Stone Forest sink models. When ordering a washstand for a Stone Forest top, please refer to our Stone Forest Order Form to to ensure the correct Palmer part number is specified for your selected top, ensuring proper fit and support.
Please note that a heavy duty wall bracket is required for all Bordeaux and Medium Bordeaux Stone Forest tops.
Is solid blocking really neecessary for a sink legs installation, or can I use wall anchors?
Yes, we have designed several washstands specifically to accommodate the dimensions of select Stone Forest sink models. When ordering a washstand for a Stone Forest top, please refer to our Stone Forest Order Form to to ensure the correct Palmer part number is specified for your selected top, ensuring proper fit and support.
Please note that a heavy duty wall bracket is required for all Bordeaux and Medium Bordeaux Stone Forest tops.
Can sink legs be adjusted for out of level floors?
Yes, we have designed several washstands specifically to accommodate the dimensions of select Stone Forest sink models. When ordering a washstand for a Stone Forest top, please refer to our Stone Forest Order Form to to ensure the correct Palmer part number is specified for your selected top, ensuring proper fit and support.
Please note that a heavy duty wall bracket is required for all Bordeaux and Medium Bordeaux Stone Forest tops.
Can sink legs be adjusted for out of level floors?
Yes, we have designed several washstands specifically to accommodate the dimensions of select Stone Forest sink models. When ordering a washstand for a Stone Forest top, please refer to our Stone Forest Order Form to to ensure the correct Palmer part number is specified for your selected top, ensuring proper fit and support.
Please note that a heavy duty wall bracket is required for all Bordeaux and Medium Bordeaux Stone Forest tops.
Dealer Questions
How do I become a Palmer dealer?
If you are interested in becoming a Palmer dealer, please contact Palmer Industries: sales@palmerindustries.com.
What is the Palmer return policy?
Any claims for damages, shortages, and incorrect merchandise must be reported to Palmer within 10 days of delivery. Please confirm all washstand specifications and dimensions prior to installation. Palmer is not responsible for labor associated with the replacement of incorrect product.
All Palmer products are fabricated to order, and as such, are NON-RETURNABLE and NON-CANCELLABLE under any conditions. Palmer Drawing and Design fees are NON-CANCELLABLE and NON-REFUNDABLE.
Does Palmer supply washstands for Stone Forest tops?
Yes. Palmer provides several washstands for various Stone Forest models. If you are ordering a stand to support a Stone Forest top, please consult our Stone Forest Order Form to accurately specify our correct part number for the particular Stone Forest top. This will ensure that we provide the correct size washstand. A Palmer heavy wall bracket is required for all Bordeaux and Medium Bordeaux tops.
Where can I find Installation Instructions?
The installation instructions are included in the box with the product and can also be found on our website. Look for them on the product pages and in the Resource Library.
Where can I order samples of your finishes?
You can create an online order our Finish Sample Chips here
Shelving Questions
How do I become a Palmer dealer?
If you are interested in becoming a Palmer dealer, please contact Palmer Industries: sales@palmerindustries.com.
What is the Palmer return policy?
Any claims for damages, shortages, and incorrect merchandise must be reported to Palmer within 10 days of delivery. Please confirm all washstand specifications and dimensions prior to installation. Palmer is not responsible for labor associated with the replacement of incorrect product.
All Palmer products are fabricated to order, and as such, are NON-RETURNABLE and NON-CANCELLABLE under any conditions. Palmer Drawing and Design fees are NON-CANCELLABLE and NON-REFUNDABLE.
Does Palmer supply washstands for Stone Forest tops?
Yes. Palmer provides several washstands for various Stone Forest models. If you are ordering a stand to support a Stone Forest top, please consult our Stone Forest Order Form to accurately specify our correct part number for the particular Stone Forest top. This will ensure that we provide the correct size washstand. A Palmer heavy wall bracket is required for all Bordeaux and Medium Bordeaux tops.
Where can I find Installation Instructions?
The installation instructions are included in the box with the product and can also be found on our website. Look for them on the product pages and in the Resource Library.
Where can I order samples of your finishes?
You can create an online order our Finish Sample Chips here
Ready to Customize?
Check out our extensive style sheets, specs and instructions to finalize your designs
Ready to bring
your vision to life?
Designer & Photography | In House
Designer & Photographer | In-House Visualization